Delivery Issues, Returns and Refunds FAQ

Delivery Issues

1. What should I do if my package is delayed?

Please send an email to otakuoutlet009@gmail.com regarding your issue.

2. What if my package is lost or never arrived?

Please send an email to otakuoutlet009@gmail.com regarding your issue.

3. What should I do if I received the wrong item or a damaged package?

Please send an email to otakuoutlet009@gmail.com regarding your issue.

Returns, Refunds, and Exchanges

1. Can I return or exchange an item that was shipped to me?

If the item has not been damaged, and/or is in the original condition that we have shipped to you, you may not return or exchange the item.

2. Do I have to pay for return shipping?

Yes, but we will cover the cost if the item has been damaged and needs reshipping.

3. How long does it take to process returns and exchanges?

Around 2 weeks. If it takes longer than that, we will notify you via Email.